![]() ![]() ![]() If that still doesn't help then simply contact Support as Porthos suggested by filling out the form on that page and they will assist you. Instructions on adding a lifetime key to your account can be found in this support article and instructions on changing the email address associated with your account can be found in this support article. If you never signed up for an account at my. then your account doesn't exist yet, meaning you can now create it using your current email address (it's easier if it is the same email address you used when you purchased your license, but if that isn't possible for any reason then you can create your account first using your current email, then add your license key to your account so that you can manage it). ![]() So the problem is i don't know the email to my account i just have the licence id, so the fix would be easy if i had access to my account, problem is i just can't get in without knowing the email. I said i don't have access to my account, i just have the licence id. ![]()
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